Contact Us

Customer Service
Hours: 8 AM to 5 PM Pacific, Monday - Friday
Phone 1-800-877-5187
Claims Fax # (620) 792-7053
Premium Billing & Enrollment Fax # (620) 793-1199

Pharmacy Benefit Services
Express Scripts Inc Member Services:  1-800-859-8810;  Basic Plus Plan only: 1-800-399-4104
Pharmacy Services 1-800-922-1557 (for pharmacies)
Express Scripts Inc By Mail Refill Services 1-800-473-3455 (1-800-4REFILL)
To Request a Coverage Review: 1-800-417-1764

Provider Network Information
First Choice Health Network: 1-800-231-6935

To Request a Review for Inpatient Services
(and outpatient services listed on ID card)
Utilization Review Dept:  1-800-549-7549

Send Claims for Non-Medicare Plans to:
First Choice Health Network
P.O. Box 2289
Seattle, WA 98111-2289

Send Claims for Medicare Plans (Basic and Basic Plus) to:

P.O. Box 1090
Great Bend, KS 67530

Send Correspondence/Appeals to:
P.O. Box 1090
Great Bend, KS 67530

Send Premium Payments to:
P.O. Box 111057
Tacoma, WA 98411-1057

Overnight Delivery Address for Applications and Expedited Appeals Only
2015 16th St.
Great Bend, KS 67530