Coronavirus (COVID-19) Outbreak


During the COVID-19 emergency, WSHIP is covering telemedicine services (virtual visits by phone, email or online video chat) with no cost-share to enrollees. These services can help maintain social distancing and minimize the spread of infection. Telemedicine services also help ease pressure on provider office and emergency room resources.

To make an appointment, call your doctor and ask about their telemedicine options.

If you have questions, please call WSHIP Customer Service at 1-800-877-5187.

How WSHIP is responding. The Coronavirus (COVID-19) is a new strain of virus that was first detected in China and is now spreading internationally including here in Washington State. WSHIP is taking the following steps to ensure that enrollees get access to the care they need for COVID-19:

  • We will waive enrollee cost-sharing including copays, coinsurance and deductibles for COVID-19 diagnostic testing if a provider determines a test is necessary.

  • No prior-approval is required for testing or treatment for COVID-19.

  • We have adjusted our prescription refill policy to help enrollees stay prepared as needed.

Stay informed. Please visit the CDC website and Washington State Department of Health website for the latest information and guidance on this rapidly evolving situation.

If you have concerns, it is recommended you begin with a phone call:

  • If you have symptoms like cough, fever, or other respiratory problems, call your doctor or urgent care center before going in person so they can make arrangements to avoid possible spread; if you have difficulty breathing, call 9-1-1.

  • If you're over 60 or have underlying conditions like diabetes, heart disease or lung disease, you are at greater risk of serious illness from COVID-19. Consult with your doctor about your health risks and your supply of any medications you are taking, and call your doctor right away if you do have symptoms.

  • Additionally, the Washington State Department of Health has set up a call center to address questions from the public: Call 1-800-525-0127 and press #.

Symptoms & preventing spread. Symptoms reported for patients with COVID-19 are similar to the flu or colds including fever, cough, and difficulty breathing. However, COVID-19 is not fully understood at this time. Reported cases have ranged from mild illness (like the common cold) to severe pneumonia that requires hospitalization.

Here is how you can help protect yourself and others:

  • Wash your hands often with soap and water or use alcohol-based hand sanitizer.

  • Avoid touching your eyes, nose and mouth.

  • Avoid crowds and gatherings, especially if you are at high risk.

  • Avoid contact with people who are sick.

  • Stay home while you are sick and avoid close contact with others.

  • Cover your mouth and nose with a tissue or sleeve when coughing or sneezing.

  • If you are at higher risk for serious illness because of your age or underlying medical conditions, consult with your doctor about any additional actions you should take to help protect yourself.